FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We ship nationwide across the U.S. and offer local pickup options for customers in our area.

How long does shipping take?

Processing Time

Banners are made to order and processing times vary based on your event date. Please order early to ensure timely delivery.

All other items ship within 3–5 business days.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way

Returns

How do I return an item?

  1. Contact Us First

    Customers must email us within 3 days of delivery with their order number and reason for return.
  2. Wait for Approval

    Once we review the request, we will confirm if the return is approved.
  3. Receive Return Instructions



Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges.

However, if your order arrives damaged or incorrect, please contact us within 3 days of delivery and we will make it right.